The next knock on your door could be a cookie delivery.
We are excited to announce our new partnership with Zipply Logistics for all our deliveries! Zipply specializes in net-zero delivery in high-density areas where we can utilize sustainable infrastructure.
The recipient of our delightful cookies will receive a text containing a link to track the estimated time of arrival (ETA) of their delivery for the day. It's advisable to check the link periodically throughout the day, as the ETA may be subject to change due to external factors such as traffic or inclement weather.
A follow-up text will be sent to the cookie recipient when the Zipply driver is en route. This notification allows the recipient to prepare for the delivery, either by heading to their door or making their way to the lobby.
Following the delivery, the recipient will receive a text message confirming the successful completion of their order. In the rare instance of a failed delivery, the text will include a phone number to call and reschedule another attempt. Please note that re-delivery fees amount to $12.
FAILED DELIVERY PROTOCOL
In cases where the cookie recipient does not respond to texts or answer their door, Zipply drivers are instructed to find a secure and accessible point to safely leave the cookies. This could be by the front door of a residential home or with the building's concierge unless the customer explicitly instructs otherwise.
If the driver cannot find a suitable spot for delivery, there will be one final attempt to contact the customer. In the absence of a response, the cookies will be returned to our facility. We will then reach out to the customer to discuss the next steps, such as arranging a redelivery for the next day ($12 re-delivery fee).
PLEASE NOTE
It's essential to understand that neither Zipply nor our company are liable for any failed delivery attempts or damage to cookies left outside. If you are ordering cookies for someone else, please inform them of the scheduled delivery to ensure a smooth and enjoyable experience.
*Zipply is a Third Party Logistics (3PL) service provider with a focus on Last Mile operations in Vancouver, BC since 2023. We specialize in net-zero delivery in high-density areas where we can utilize sustainable infrastructure.